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In the unfortunate event your betta arrives dead, please take a few CLEAR photos with the betta sealed inside the bag within an hour of USPS confirmed delivery time and massage us.
– We will issue a store credit in the form of a code for the amount paid for the fish. You can check the code’s balance in The HUB
– We can only give store credit for the FISH ONLY, not shipping since that was paid to USPS not us.
Only buy if you accept these Terms.
Customer Satisfaction is our utmost priority so please message us any questions or concerns