Frequently asked Questions
For any orders canceled BEFORE Sunday, we can offer a refund minus Paypal fees. We can no longer absorb this cost due to overuse. After your fish has been boxed and shipped there is nothing we can do to cancel the order. We thank you for your understanding.
Terms & Conditions
We do not offer returns or exchange for live fish.
Each fish will be fasted for 24 to 48 hrs prior to shipping. This will ensure that it will not produce more waste in the shipping bag that would pollute the shipping water. The fish will be double bagged securely with 1/3 water and 2/3 air. Do not be alarmed by the brown tinted water, this is due to Tannins we add to the water for shipping (anti-fungal and antibacterial properties).
During shipping Bettas may become stressed and pale, so don’t be alarmed as the colors should come back once the bettas is properly acclimated to it’s new home.
WE ONLY SHIP MONDAY with USPS to try and avoid weekend delays.
In the unfortunate event your betta arrives dead, please take a few CLEAR photos with the betta sealed inside the bag within an hour of USPS confirmed delivery time and massage us.
– We will issue a store credit in the form of a code for the amount paid for the fish. You can check the code’s balance in The HUB
– We can only give store credit for the FISH ONLY, not shipping since that was paid to USPS not us.
Only buy if you accept these Terms.
Customer Satisfaction is our utmost priority so please message us any questions or concerns