Frequently asked Questions
When do you ship fish?
We ship out every Monday to try and avoid our fish being stuck in transit over the weekend.
What form of payment do you take?
We take all major credit cards, Paypal, Zelle and AfterPay financing.
What are my shipping choices?
We offer USPS Priority and Express 1-3 Day shipping as our main shipping option but can accommodate most carriers if the customer wishes it, contact us.
Can i cancel my order?
For any orders canceled BEFORE Sunday, we can offer a refund minus Paypal fees. We can no longer absorb this cost due to overuse. After your fish has been boxed and shipped there is nothing we can do to cancel the order. We thank you for your understanding.
Do you offer local pickup?
Yes! if you’re in the local Miami area contact us to save on shipping. Any other questions don’t hesitate to contact us.
Terms & Conditions
We do not offer returns or exchange for live fish.
Each fish will be fasted for 24 to 48 hrs prior to shipping. This will ensure that it will not produce more waste in the shipping bag that would pollute the shipping water. The fish will be double bagged securely with 1/3 water and 2/3 air. Do not be alarmed by the brown tinted water, this is due to Tannins we add to the water for shipping (anti-fungal and antibacterial properties).
During shipping Bettas may become stressed and pale, so don’t be alarmed as the colors should come back once the bettas is properly acclimated to it’s new home.
WE ONLY SHIP MONDAY with USPS to try and avoid weekend delays.
In the unfortunate event your betta arrives dead, please take a few CLEAR photos with the betta sealed inside the bag within an hour of USPS confirmed delivery time and massage us.
– We will replace the fish with one of similar or higher quality, and reship at our cost.
– In case we do not have a similar quality fish we will refund the cost of the FISH ONLY, not shipping since that was paid to USPS not us.
Only buy if you accept these Terms.
Customer Satisfaction is our utmost priority so please message us any questions or concerns